EPD Hub Help center

How to set up your EPD Hub accounts (User and Publisher)

Welcome to EPD Hub!

To start using our platform and submitting EPDs, you will need two things: an User Account (for you as an individual) and a Publisher Account (for your company).

Please note that all account creation and management requests are now handled exclusively by our team. To get started, you will need to contact us directly at support@epdhub.com.

Here is a step-by-step guide to getting your accounts set up.

Step 1: Create your User Account

Your User Account is your personal login to the EPD Hub platform.

To request your user account, please email support@epdhub.com with the following details:

User name
Email (This will be used to log in)
Phone number (optional)
Country

Once created, you will receive an automated email to set your password.

Step 2: Create or join a Publisher Account

The Publisher Account acts as your company's central domain for management on EPD Hub and is required before you can submit any EPDs.

A) If your company does NOT have a Publisher Account yet:

Please email our support team with the following company details to create a new one:

Company name
Company address
Company email (general)
Company URL
Specify the Publisher Owner: You must designate ONLY ONE user to be the owner of the publisher account.

B) If your company ALREADY has a Publisher Account:

You will need to request access to join it:

Simply send an email to support@epdhub.com specifying the name of the publisher account you would like to join.

Step 3: Start your submissions

Once you have a user account and it is successfully linked under your company's publisher account, you are ready to start your EPD submissions.

Understanding Roles, Permissions, and the Wallet

To ensure secure and streamlined management of your credits, we have distinct permission levels within the Publisher Account:

The Publisher Account Owner: There can be ONLY ONE owner per publisher account. The owner is the only user who has access to review the Credit Wallet, and they are responsible for tracking the credits and EPD packs being used.

Other Publisher Users (Full access): Multiple users can join the same publisher account. These users share equal access to submit EPD verification requests, but they are not able to review the wallet.

User Access Levels (Read mode only): When adding new colleagues, they can be granted either "Full access" (to submit verifications) or "Read mode only".

Account Management and Transitions (Edge Cases)

If your team undergoes changes, please follow these guidelines to ensure continuous access:

Adding a new user: If you would like a new colleague to join your existing publisher account, please email support@epdhub.com with their details.

Account Handovers (Employee Turnover): In situations where an employee leaves the company and a new team member needs to take over, please do not create duplicate accounts. Instead, detail the situation explicitly in an email to us. We will replace the original account with the new user's email address, securely transitioning the account access and historical data.